Legal
Grailbet Privacy Policy
How we collect, use and protect the information you share with us as a member.
What Our Grailbet Privacy Policy Covers
This Grailbet privacy policy sets out how we handle the personal information you give us when you create an account, play with us or contact our team. We want every member in Canada to understand what we collect, why we collect it, and what control they keep over it. Reading this page before you sign up is the quickest way to feel confident about how your details are treated.
We collect the information needed to open and run your account: your name, contact details, date of birth, and the records generated when you deposit, play or withdraw. Some of that information supports identity verification and KYC checks, which exist to confirm that the person behind an account is who they say they are. We only ask for what a given process genuinely requires, and we explain why whenever we request something beyond the basics.
Your Documents and Proof of Address
When identity verification calls for it, we may ask for proof of address or similar documentation. We use these documents only to confirm your details and to meet the checks expected of an online operator, and we do not keep them for longer than that purpose requires.
How We Use the Information We Collect
We use account information to run the service you signed up for: processing deposits, settling play, answering support questions and keeping the platform secure. Where you reach out through live chat or email, we keep a record of that conversation so our customer support team can follow up on anything unresolved. We never use your details for purposes unrelated to running your account or supporting you as a member.
Some information also helps us meet our own compliance obligations, including checks tied to KYC and identity verification. Anyone who prefers a lower-friction experience can read more about how those checks fit into opening an account on our sign-in page, which also explains how returning members access their account securely.
Sharing Information With Third Parties
We share personal information only where it is necessary to operate our platform, such as with payment processors that complete a transaction you requested or with verification providers that support identity checks. We do not sell personal information, and any sharing that does occur is limited to what a specific process requires. If you want a fuller picture of how deposits and payouts are handled, our payment methods page explains that part of the account journey.
Your Choices as a Member
You can ask what information we hold about you, request a correction, or raise a concern with our support team at any time. Members who want a break from play can also use tools such as self-exclusion or a cool-off period, both of which are handled through the same account settings that protect your personal data.
Responsible Use of Your Data and Your Account
Protecting your privacy and encouraging responsible play go hand in hand for us. The legal gambling age in this market is 19+, and age verification is part of the same identity checks that protect your account from misuse. We ask every new member to confirm their age and identity before they can deposit or play, which keeps the platform appropriate for the audience it is built for.
If you ever want to adjust how you play, tools such as self-exclusion and a cool-off period sit in your account area, separate from marketing preferences or communication settings. Choosing one of these tools does not affect your right to ask about the personal data we hold, and our support team can talk you through both at the same time.
Cookies and Related Technology
This privacy policy covers account and identity data specifically; the cookies and similar technology we use on our site are explained in full on our cookie policy. We keep the two documents separate so each one stays focused and easy to read, rather than combining unrelated topics into a single long page.
Contacting Us About Your Data
If you have a question about this Grailbet privacy policy, or you want to understand what information we hold about your account, our customer support team is the fastest way to reach us. You can start a conversation through live chat from inside your account, and we will route privacy-specific questions to the right part of our team.
We also encourage members to read our terms alongside this page, since account rules and data handling are closely connected. Together, the two documents describe both what we expect from members and what members can expect from us.
What personal information does Grailbet collect?
We collect the details needed to open and run your account, such as your name, contact information, date of birth, and records tied to identity verification and KYC checks.
Can I ask Grailbet what data it holds about me?
Yes. You can contact our customer support team through live chat to ask what information we hold and to request a correction if something is wrong.
Does two-factor authentication affect my privacy settings?
Two-factor authentication adds a security step to your sign-in and works alongside identity verification to keep your account and personal data protected.
How does proof of address fit into this privacy policy?
When identity verification calls for it, we may request proof of address to confirm your details, and we use that document only for that verification purpose.
