Legal
Grailbet Cookie Policy
How we use cookies and similar technology to keep our site working and secure for players in Canada.
What Our Cookie Policy Covers
This Grailbet cookie policy explains how we place small text files on your device when you visit our site. These files help our pages load correctly, remember your preferences and keep your session secure while you browse. We do not use cookies to make decisions about your eligibility to play; that is handled separately through our account and verification processes.
Cookies are a standard part of how modern websites operate, and ours is no exception. Some are essential and cannot be switched off if you want the site to function. Others support features such as remembering your display settings or measuring which pages are useful to visitors, and you can usually manage these through your browser.
Why We Rely on Cookies
We use cookies to recognize returning visitors, keep you signed in between pages, and protect your account from unauthorized access. This supports account capabilities such as two-factor authentication and identity verification, which depend on your session being tracked securely from one page to the next.
Cookies also let us remember choices you have already made, so you are not asked to repeat the same steps every time you move around the site. Without them, basic navigation and security features would not work as intended, and your experience would be far less reliable.
Categories of Cookies We Use
We group cookies by the job they do rather than by how long they last, since that is what matters to most visitors reading this policy. Essential cookies keep the site functional, while optional ones support analytics and preference memory. We do not use cookies tied to any payment method, and anyone wanting details on how deposits or withdrawals actually work should visit our payment methods page instead.
Where a cookie is not strictly necessary, you retain control over it through your browser settings or any on-site preference tool we provide. Declining non-essential cookies will not block you from reaching our core pages, though some convenience features may behave differently.
Managing Your Preferences
Most browsers let you view, delete or block cookies through their privacy or security settings, and the exact steps vary by browser and device. We recommend checking your browser's help pages if you are unsure where these controls are located.
If you access our site from a phone or tablet, the same principles apply, and our mobile casino pages are built to respect the same cookie choices you make on desktop. Clearing cookies may sign you out or reset saved preferences, so you may need to log in again afterward.
Cookies and Your Account Security
Session-related cookies work alongside account protections such as self-exclusion and cool-off tools, helping ensure that security settings you choose stay applied while you are active on the site. These cookies do not store your password or payment details directly.
We also rely on cookies to support customer support interactions, including live chat, so that an agent can pick up a conversation without asking you to restate everything you already typed. If you ever want to review or adjust your account security preferences, you can do so after signing in through our sign-in page.
Third-Party Content and Cookies
Some pages may load content that sets its own cookies outside our direct control, such as embedded widgets or support tools. We select these providers carefully, but we encourage you to review their own cookie notices if you want full detail on how they individually handle your data.
We periodically review which cookies are active on our pages, removing any that are no longer necessary and documenting changes here. Checking back on this page occasionally is the simplest way to stay informed about what has changed.
Responsible Use of Your Data
We treat cookie data as part of our broader commitment to account security, including identity verification and proof of address checks where required. Managing your cookie preferences never affects your ability to use self-exclusion or cool-off tools if you need them, and support remains reachable through live chat for any questions about this policy.
Updates to This Policy
We may update this cookie policy from time to time to reflect changes in the technology we use or in applicable rules. Any revisions will appear on this page, and continuing to use the site after an update means you accept the current version.
We encourage players in Canada to revisit this page periodically, particularly if they have adjusted their browser settings or are unsure what categories of cookies remain active on their device.
Can I browse the site with cookies disabled?
Essential cookies are required for core features like staying signed in, so disabling all cookies may prevent some pages from working correctly.
Do cookies affect my account security settings?
No. Features such as two-factor authentication, self-exclusion and cool-off are account-level settings and remain in place regardless of your cookie choices, though clearing cookies may sign you out.
Where can I change my cookie preferences?
You can manage most cookies through your browser's privacy settings, which let you view, delete or block them at any time.
Does this policy cover payment or deposit information?
No, this page covers cookies only. For details on how deposits and withdrawals work, please visit our payment methods page.
